Service Length Agreements:
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**email SLA's DO NOT include time to pull data
**email SLA's include 1 rounds of copy changes, anything past that is considered out of scope, will reset the SLA and incur a cost of $50/hr.
| Acknowledgement Time | Resolution | |
|---|---|---|
| New one-time email (within template) | 1 business day | 3-5 business days |
| Resend of previous email (duplicate) | 1 business day | 2 business days |
| Resend of previous recurring email (newsletter) | 1 business day | 5 business days |
| Email Campaign 3-5 Emails | 1 business day | 10 business days |
| Email Campaign 6-10 Email | 1 business day | 15 business days |
| Email Campaign 11+ Emails | 1 business day | 20 business days |
| New one-time custom email template | 1 business day | 25 business days |
| New recurring email (new design) | 1 business day | Approval Required |
...