Social Media
Social | Acknowledgement | Resolution |
|---|---|---|
Ticket Assigned | 1 business day | 4 business hours |
Confirmation of date content will be displayed | 1 business day | 6 business hours |
Confirmation for Facebook, Twitter, Instagram | 1 business day | 2 business days |
Takeovers | 1 business day | 3 weeks |
**If multiple posts are requested in the same ticket Social Media Director will schedule and attach the schedule after set up.
**Social Media Director will put in tickets from requests made directly by stakeholders in the name of the appropriate IMM and cc the requesting stakeholder.
**Tickets scheduled in advanced will be put on hold until the post goes up. There will be a notification in closing the ticket that the post went up. If the ticket has multiple posts in it there will be a notification in the ticket as each one goes live.