Who To Call List

ITS Helpdesk

Location: Library, Room 230
(Main Floor)

x4069 |
 itshelpdesk@fairfield.edu

Mon-Thur: 7:45 AM - 7:30 PM |
Friday: 7:45 AM - 5:00 PM, |
Sunday: 4:00 PM - 8:00 PM. 

Lauren Busser (LB)

x2651 | lbusser@fairfield.edu

M-F: 8am to 4:30pm | WFH Mon & Thurs

Stagcard Office

x4009 |  stagcard@fairfield.edu

M, W, Th: 8:30 AM - 4:30 PM |
Tues: 10:00 AM - 6 PM |
Fridays (Summer): 8:00 AM - Noon

Ryan Business Systems (It's a company, not a person)

1(860)842-1916

Canon printers. Please specify machine ID
(see sticker)

CBS
(CT Business System)

Service: 1(800)648-4236
Supplies: 1(800) 842-0009

Student copiers. Please specify machine ID
(there's a sticker on copier)

EMS
(Bridget Dalen)

x2904 |
bdalen@fairfield.edu

M-F  Usually 9:00 - 5:00

DPS

(Department of Public Safety)

x4090

For all "actual" emergencies.

Facilities Direct Line (Diana Lovanio)

x2331

For work orders that need to be put in and expedited (i.e. severe building damage, hazardous work environment) 

Office is usually staffed 8am-5 pm

ABM Custodial 24/7 Hotline

(203) 395 - 3992

For "emergency" custodial assistance (i.e. bathroom horror story, fallen ceiling tile that needs clean-up)

Labs

Public Computers (main floor, café, 250)

Lauren Busser

ITS

Lab 114

Lauren Busser

ITS

Rooms

All issues with EMS reservation system:
public reservation kiosks,
login issues to EMS, etc

Sylvia Hurlburt

Kelsey/Melissa

Contact Sylvia and Kelsey first, Bridget is for whole campus support

Library Conference room (304)

Lauren Busser

ITS

Virtual Reality Room (326)

Lauren Busser

ITS

Research Consultation Room

Lauren Busser

ITS

107 C

 ITS

KE  /
Sylvia
(x2234)

https://wiki.fairfield.edu:8443/x/7oBS

Multimedia 101

ITS

Lauren Busser

Collaboratories, Grad Study,
and Group study rooms A/V

Lauren Busser

ITS

https://wiki.fairfield.edu:8443/x/_gGp

Diffley (Bellermine) / Other campus rooms

Media

WEPA Printing

Kiosk down, out of paper, jam
(refer all complaints & issues to
ITS helpdesk -- nothing
we [Library] can do about it)

ITS

If help desk
is closed,
see note

email:  help@wepanow.com and CC wepa@fairfield.edu
or call x4069 (WEPA on-call tech usually here Mon-Thu)
and refer user to help page
https://wiki.fairfield.edu:8443/x/xgHO 
Please Include Kiosk# when reporting issues: see status: http://cs.wepanow.com/000fairfield181.html

student  needs refund - contact WEPA directly

WEPA

1-800-675-7639 , help@wepanow.com, 
or Live Chat at wepanow.com 

how to install WEPA drivers

ITS

http://support.wepanow.com/category/faqs/ftop-print-driver/

Printers

New Canon Printer: physical issue
e.g. need toner / jam / hang

Ryan
Business Systems

ITS

New Canon Printer: printing issue/questions
e.g. how to print to en envelope

ITS

Lauren Busser

Stag Card

for StagPrint, balances,
problem w/ Stagcard reader at circdesk,
Stagcard machine in Café

StagCard
Office

Leave DETAILED VOICE MESSAGE- YOUR NAME & DETAILS

Non-Library-Owned
Devices/Services

Hardware related issues for personal /
university-provided devices /
phone charger station in the Cafe

ITS

Internet, wireless connectivity,
virus and spyware problems

ITS

NetID login, my.Fairfield, Blackboard, Email

ITS

Library-Owned
Devices

Loaner Laptop / iPad

Lauren Busser

ITS

Tech Equipment for Circulations

Lauren Busser

Lookup computers

Lauren Busser

Staff computers - generic problem
e.g. no internet, slow computer, virus, email

ITS

Lauren Busser

Staff computers - Library-specific issue
e.g. Alma, Barcode Scanner

Lauren Busser

OWL / webcam

Lauren Busser

Brendan Aucoin

See Wiki for setup and storage information

Staff iPad (all issues)

Lauren Busser

ITS

Misc Equipment

Scannx Scanner

Lauren Busser

Support rep from CCP is is Brian Hart, bhart@ccpcopy.com
Product manual can be downloaded from Wiki

Gate Counter

Lauren Busser

See Wiki for instructions on checking/replacing batteries

Microform Equipment

Lauren Busser

John C.
(x2135)

See Wiki for basic instructions

Digital Signage (Lobby)

Lauren Busser

For content issue - Lisa Thornell (x2925).
If not displaying correcting, try rebooting the
PC (little black box behind monitor), it should automatically
login and startup the digital signage software (may be slow).
See Wiki for more details.

2 "Student" Copiers (Xerox) 

Lauren Busser

CBS
(Vendor)

Phone / voice mail

ITS

Melissa Clark
(x2648)

Hard reset of phone

Username: your extension
Password: 115599

Security camera

Lauren Busser

Public
Safety
(x4090)

Library Website / Blog

e.g. broken links, typo, wrong hours,
forms, library tasks in my.Fairfield

Brendan Aucoin

Lauren Busser

For non-emergencies, fill out a ticket.
If Brendan Aucoin isn't available and it's a website-wide
emergency, Robert Bove (Director of Website
Development, x3128, rbove@fairfield.edu)
or ITS may be able to help.

Library Systems

Alma / PrimoVE

Brendan Aucoin

Ex Libris support: https://support.proquest.com/ 

ILLiad

Brendan Aucoin

OCLC Support: 1-800-848-5800, support@oclc.org
John Cayer can reach out to OCLC in an emergency

Off-campus access, EZProxy, IP

Brendan Aucoin

Server issue: If EZProxy is down and Brendan is unreachable,
contact ITS with the following server information
(hostname: vmw00251,
IP: 10.13.6.49,
domain: libdb.fairfield.edu),
they can check the SSL cert and logs
from the messages.txt file in ezproxy.

Vendor issue:
OCLC Support: 1-800-848-5800, support@oclc.org

CONTENTdm

Lauren Busser

No longer supported by vendor.
If search is down (results in error) and KE
is not available,
ask ITS to restart the CONTENTdm services on vmw00252.
For CONTENTdm content - Elise (x2892)

Digital Commons

Nicole Jurgot

Brendan Aucoin

Pending Schol Comm Librarian

LibGuides: technical

Brendan Aucoin

Springshare support: https://ask.springshare.com/ask 

LibGuides: content

Emily
(x2184)

Springshare support: https://ask.springshare.com/ask 

Ebook / Databases

Ann
(x2644)

John Novak
(x2039)

After Power Outage - wifi & etc.

ITS

Lauren Busser

Internet / Wi-Fi should comeback in 15-30 minutes
- if not contact ITS

Non-Tech Related

Facilities issue
e.g. lights out, carpet strains,
holes in the wall, graffiti, broken furniture

Kelsey
(x2189)

Sylvia/Melissa

Everything Else

Lauren Busser

Brendan Aucoin

Book Donations

Catherine

(STR) Sylvia