M365 in Outlook application on Mac after Migration

After migrating to M365, Mac users will need to delete your user account and re-add primary email account. Please note-you can leave Resource accounts show in New view but they will only show items if you’re in “Legacy Outlook” (see step 4 for how to switch to Legacy view)

Verify that you have activated M365 licensing. Make sure Legacy view is checked.

You can also refer to the following M365 Application Upgrade

Delete user account:

a. Open the Outlook Application (ignore any login/password errors)

b. Go to the Outlook menu on the top left and select “Settings”

c. Select “Accounts”

d. In the Accounts window highlight the user account (make sure it is your user account) and select the minus icon at the bottom left. Click ‘Sign Out” on the popup window. If present, do not delete Resource accounts.

To re-setup your account in Outlook.

a. Once your user account has been deleted, if no resource accounts, you should see the following window. Select “Add Email Account”

b. If you have resource accounts, you will need to click the plus in the lower left hand corner of the window below.

b. Enter your Fairfield University email when prompted and click “Continue”. If you see the “We need a little more help” window, select ‘Work or school account”

c. You will be redirected to the Fairfield University Single Sign On. Please enter your NetID username and password and select “Sign in”

d. You may briefly see a Microsoft 365 window then a window indicating your account has been added. Click “Done”

If you had any Public Folders you will need to re-add them.
1. Please see the instructions HERE.
2. You will need to be in Legacy Outlook to view them until they are migrated to the new format (you can switch between New and Legacy views as much as you need).
  1. You are in Legacy Outlook if this is check marked. If not, please select it. Outlook will quit and reopen. You can switch between New and Legacy as you need.