Accessing Degree Works Remotely

When trying to access a University Banner related resources such as Course RegistrationDegreeWorks, Banner Forms, Student Records, or Self-Service you receive the following error;

Please try any of the following (in order) to resolve your issue: 

If none of these actions resolve the issue, please submit a ticket to the Help Desk and include your steps, browser, device, and screenshots of any error message.

Unable to render {include} The included page could not be found.

Contact the ITS Help Desk in the Library Room 230 or at (203) 254-4069 for assistance.