Computer Refresh Procedure

Faculty and Staff primary computers are replaced every five years at Fairfield University.

 Criteria:

    • Full time staff or faculty primary work computer that is four years old or older*.

    • Full time staff or faculty primary work computer experiencing significant issues at the discretion of ITS.

 *ITS funds the cost of the primary computers only.  One device, one monitor, docking station, mouse and keyboard.

Refresh Process:  

 1. ITS evaluates the latest computer equipment and chooses two models by April 1st.

 2. A data base report is run from Asset Tracking to compile the list of who is eligible for a new machine.

 3. Email communication goes out to each user who is eligible, along with a survey they must complete. 

 4. ITS reviews survey submissions as they come in. Once funding is dispersed, the large computer order is placed.

 5. There is a 4 to 6 week lead time on shipment.

 6. New computer installs begin as soon as the equipment arrives. ITS focuses on new faculty as a priority.

 7. The computer is assigned to the technician via the ITS ticketing system and the tech will reach to user to setup an install appointment. 

*Faculty must be on campus to have their machine installed.

* Part time employees are eligible for a refurbished computer at date of hire.

* Tenure Track Professors and Professors of the Practice are eligible for new computers at the date of hire.  Adjunct professors and Visiting Professors are eligible for a refurbished computer at date of hire.

3/6/2019