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Before attempting to install/download/run Office 2016 for Mac make sure you complete all of the following instructions

Problem:

After installing Microsoft Office and launching any Microsoft Office application, during the authentication process, you receive a notification that says, "There is a problem with your account.  Please try again later."  See image below:

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This happens because the default keychain will not trust Fairfield University's sign-in (authentication) page. 

Solution:

This is a known issue between Apple and many university authentication systems.  

Using *SAFARI* only you must allow the certificate prior to using Office 2016 for Mac with Office 365 with Fairfield University.

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  1. Go to office365.fairfield.edu in Safari

  2. You will be prompted with this Certificate error. Click Show Certificate
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  3. Click the right-facing triangle next to Trust to expand it
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  4. In the Dropdown for "When using this certificate", select Always Trust.
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  5. You will then be prompted for your computer password. Enter it, then click Update Settings.
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  6. You will be brought to the Single-Sign-On page correctly. Enter your NetID and Password. Remove the @fairfield.edu when prompted and enter your only your NetID and password.
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  7. You are all set! You can now access Office 365 and download and install Office 2016.
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When opening any Microsoft Office application for the first time, click Sign In, and enter your NetID@fairfield.edu. You will be redirected to Fairfield University Single Sign-On. Remove the @fairfield.edu when prompted and enter your NetID only and Password.

Note

For additional information and instructions regarding Office 365/Office 2016, go to the Office 365 for Students Program at Fairfield University Page.

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Related issues

For further assistance, please visit the ITS4U Help Desk located in NYS 215 or call 203-254-4069 during business hours.

Hours can be found here: ITS4U Help Desk Hours of Operation