Service Length Agreements
As part of our commitment to quality and efficiency, we are going to start enforcing our SLA's and processes in order to meet the current challenges from supply chain constraints and inventory levels due to COVID disruptions and inflationary cost increases. In addition to rising costs, our portfolio of design and print capabilities have rapidly expanded, and certain categories are unable to be offered within the same scope of time.
...
- Standard: $65/hr
- Rush: $97.50/hr
| DIGITAL GRAPHIC DESIGN | SLA | RUSH |
| > or = | < or = | |
| Wordmark/Logo | 5 days | 4 days |
| Digital Campaign (Email Flyer/Banner) | 5 days | 4 days |
| PDF only brochures (<12 pages) | 5 days | 4 days |
| PDF only brochures (>12pages) | 10 days | 8 days |
| Social Media Ads | 5 days | 4 days |
| Digital Board / Ads | 5 days | 4 days |
| Photo Editing | 5 days | 4 days |
| Social Media Elements (stickers, filters, etc) | 5 days | 4 days |
| PRINT GRAPHIC DESIGN | SLA | RUSH |
| > or = | < or = | |
| A Frame | 5 days | 4 days |
| Banners, Pull-ups and X-Frames | 5 days | 4 days |
| Booklet / Book (<12 pages) | 5 days | 4 days |
| Booklet / Book (>12pages) | 10 days | 8 days |
| Bookmarks | 5 days | 4 days |
| Brochures & Programs | 5 days | 4 days |
| Social Media Elements (stickers, filters, etc) | 5 days | 4 days |
...
PRINTSERVICES
- Rush: +20% Total Print Cost
- 24 Hour Rush: +50% Total Print Cost
| READY TO PRINT (E-COPY USERS) | SLA | RUSH |
|---|---|---|
| > or = | < or = | |
| 8-1/2 x 11 Copies | 3 days | 2 day |
| 11 x 17 Posters | 3 days | 2 day |
| 8-1/2 x 11 Flyers | 3 days | 2 day |
| Handout Cards (any size) | 3 days | 2 days |
| Saddle Stitch Booklet (any size) | 5 days | 4 days |
| Bound Books (Tape, Spiral or Coil) | 5 days | 4 days |
| Half Fold pamphlets (Any size) | 5 days | 4 days |
| Table Tents | 3 days | 2 day |
| Pads | 5 days | 4 days |
| NCR (any size) | 5 days | 4 days |
| Folded brochures (any size) | 5 days | 4 days |
| Labels (any size) | 3 days | 2 days |
| Certificates | 3 days | 2 days |
| Door Plates | 5 days | 4 days |
| Table Top Banners | 3 days | 2 days |
| Lawn Signs | 5 days | 4 days |
| A-Frames | 5 days | 4 days |
| Pull Up Banners | 5 days | 4 days |
| Wide format* | 4 days | 3 days |
| ON-DEMAND | SLA | RUSH |
| > or = | < or = | |
| A-Frames | 5 days | 4 days |
| Banners, Pull-Ups, and X-Frames | 5 days | 4 days |
| Saddle Stitch Booklet (any size) | 5 days | 4 days |
| Bookmarks | 4 days | 3 days |
| Bound Books (Tape, Spiral, or Coil) Perfect Bound Books not included. | 5 days | 4 days |
| Brochures & Programs | 5 days | 4 days |
| Buckslips, Pledge Cards & Rack Cards | 4 days | 3 days |
| Certificates / Citations | 5 days | 4 days |
| Credentials / Name Badges | 5 days | 4 days |
| Door Hangers | 4 days | 3 days |
| Door Plates | 5 days | 4 days |
| Envelopes | 4 days | 3 days |
| Facilities Signs | 5 days | 4 days |
| Flyers | 3 days | 2 days |
| Handout Cards (any size) | 3 days | 2 days |
| Invitations & Response Cards | 5 days | 4 days |
| Labels | 3 days | 2 days |
| Lawn Signs | 5 days | 4 days |
| Letters | 3 days | 2 days |
| Luminaries | 5 days | 4 days |
| Magnets | 5 days | 4 days |
| Napkin Holder Inserts | 3 days | 2 days |
| NCR / Carbonless | 5 days | 4 days |
| Pads | 4 days | 3 days |
| Postcards | 5 days | 4 days |
| 11 x 17 Posters | 3 days | 2 day |
| Stickers | 5 days | 4 days |
| Table Tents | 3 days | 2 day |
| Wide format* | 4 days | 3 days |
| Wristbands | 5 days | 4 days |
...
*Wide Format
Wide format jobs such as wall graphics, window graphics, Sintra board signage, large decals, vehicle graphics, and cut-vinyl application are more complex and need additional time for creative, processing, production, and installation. Costs for these types of projects vary drastically. While D&P is able to be responsive in these types of projects, we do require additional time and flexibility for successful results. Proper consultation between the partner, IMM, and D&P is necessary for D&P to order material, think through the creative and design, and plan and schedule print time and installation dates that are coordinated with the partners and key stakeholders involved.