Network Registration on Windows

Windows Requirements

1. The computer must be running Windows 10 and have all /wiki/spaces/ITSKB/pages/30345102.
2. Antivirus software must be installed and virus definitions up-to-date.

Step 1: Connecting to the Network on Windows

1. Open Connect to a Network by clicking the network icon in the notification area.
   
2. In the list of networks, select the network and choose Connect.
   
   1. Students: Choose STUDENT
3. When prompted for Account Name and Password, enter NetID and Password.
   
4. You will be prompted to Continue connecting?  Choose Connect.

5. Test your Successful connection by going to fairfield.edu. If the page does not load or nothing occurs, please try restarting your computer

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Failed Registration

Network

1. Windows System Software is out-of-date.
   1. See instructions on how to search for and /wiki/spaces/ITSKB/pages/30345102
2. Antivirus is not installed.
   1. All University computers should CrowdStrike Falcon Sensor installed. If not, contact the ITS Help Desk.
   2. Personal Machines
      1. Windows 10 come with Windows Defender, so no installation is necessary.
3. Antivirus is installed, but virus definitions are out-of-date. 
   1. Open your antivirus application and click "Update"

Once you have resolved your network registration failure, you will need to run through the ISE agent process again to verify that you meet the network requirements.

Any University computer with Windows 8.1 or earlier must be brought to the ITS Help Desk to be updated or removed from circulation as those operating systems are no longer supported by Microsoft.

Registration on Mac 

Mac 11 Requirements

1. The computer must be running Mac OS X 10.15 (Catalina) or newer and have security updates installed.
2. Antivirus software must be installed and virus definitions up-to-date.

Step 1: Connecting to the Network on Mac

1. Select the Wi-Fi menu icon .
2. In the list of networks, select the network. Choose STUDENT
3. When prompted for Account Name and Password, enter NetID and Password..
   
4. For the Verify Certificate screen select Continue

5. If you are see the following screen, please enter your Mac username and password and select Update Settings

116..  Test your Successful Registration by going to fairfield.edu. If the page does not load or nothing occurs, please try restarting your computer.

Failed Registration

Failing to meet the Network Requirements can be one or more of the following reasons:

1. Mac OS X System Software is out-of-date
   1. See instructions on how to update Mac OS X.
2. Antivirus is not installed
   1. All University Mac machines should have CrowdStrike Falcon Sensor installed. If not, contact the ITS Help Desk.
   2. Personal Computers
      1. All non-university Macs can install any Antivirus software they like. We recommend Avast as a free supported solution. Once installed, update the virus definitions. See Avast install instructions.
3. Antivirus is installed, but virus definitions are out-of-date
   1. Open your antivirus application and click "Update" (See instructions for updating Avast for Personal Machines.)

Once you have resolved your network registration failure, you will need to run through the ISE agent process again to verify that you meet the network requirements.

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