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For additional information and instructions regarding Office 365, go to the Office 365 for Students.

Issue

After installing Microsoft Office and launching any Microsoft Office application

, during the authentication process, you receive a notification that says, "There is a problem with your account.  Please try again later."  See image below:

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This happens because the default keychain will not trust

Fairfield University's sign-in (authentication) page.

Solution

This is a known issue between Apple and many university authentication systems.  

Using *SAFARI* only you must allow the certificate

prior to using Office 2016 for Mac with Office 365 with Fairfield University

.

1. Go to office365.fairfield.edu in Safari
2. You will be prompted with this Certificate error. Click Show Certificate
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3. Click the right-facing triangle next to Trust to expand it
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4. In the Dropdown for "When using this certificate", select Always Trust.
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5. You will then be prompted for your computer password. Enter it, then click Update Settings.
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6. You will be brought to the Single-Sign-On page correctly. Enter your NetID and Password. Remove the @fairfield.edu when prompted and enter your only your NetID and password.
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7. You are all set! You can now access Office 365 and download and install Office 2016.
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For further assistance, please visit the ITS4U Help Desk located in NYS 215 or call 203-254-4069 during business hours.

Hours can be found here: ITS4U Help Desk Hours of Operation