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Frequently Asked Questions (FAQ)Frequently Asked Questions:
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Directions
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1. Log on to the NetIQ Identity Manager User App at:
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Click On This Link
Please note that this website is only accessible while on-campus or using
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2. Select (click) on the Featured Item that represent the resource being requested.
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DO NOT click on the 'New Request' button at the top
3. If the request is for yourself, click the box next to Requesting for Self.
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4. If the request is for a student or a staff member that reports to you, click the associated magnifying glass icon (
) to search for them.
Note: You will only be able to request a resource for an employee who has you as their manager.
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5. Then enter the Expiration Date, and Reason for Request
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* Expiration date cannot exceed more than 1 year from current date.
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6. Press Submit when done. You will not receive an email of submission, only of completion.
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7. When the specified access to the network resource has been completed, you and/or the person who needs the access will receive an email notification via our ticketing system.
For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.
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