Service Length Agreements
As part of our commitment to quality and efficiency, we are going to start enforcing our SLA's and processes in order to meet the current challenges from supply chain constraints and inventory levels due to COVID disruptions and inflationary cost increases. In addition to rising costs, our portfolio of design and print capabilities have rapidly expanded, and certain categories are unable to be offered within the same scope of time.
For most of our services, partners can submit orders that will not be subjected to RUSH fees if they follow our 5x5x5 SLA rule:
Note: Orders must be submitted before 12:30 PM.
5 Business Days: Design, Edits, & Approval
5 Business Days: Print & Production (Exception of Books)
5 Business Days: Mailing
Design, Edits, & Approval
Standard rate for graphic design is $65/hr. This includes up to 2 rounds of partner edits, pre-press, and final export for print and production. Requests for additional changes beyond the first 2 rounds of partner edits are charged at an Authors Alterations (AA) design rate of $97.50/hr.
Print & Production
This includes time for press checks, color calibration, paper preparation, RIP and file processing time, variable data, as well as other finishing processes such as binding, folding, scoring, cutting, and final packing.
Mailing
Includes time needed for data processing, addressing, traying and sorting as well as any additional bindery such as collating, inserting and sealing envelopes.
EFFECTIVE NOVEMBER 1, 2022
D&P will be implementing RUSH charges to all orders that do not meet our minimum Service Length Agreements.
For a complete breakdown of design and print categories and their respective timelines, see the tables below:
DESIGNSTUDIO
- Standard: $65/hr
- Rush: $97.50/hr
| DIGITAL GRAPHIC DESIGN | SLA | RUSH |
| > or = | < or = | |
| Wordmark/Logo | 5 days | 4 days |
| Digital Campaign (Email Flyer/Banner) | 5 days | 4 days |
| PDF only brochures (<12 pages) | 5 days | 4 days |
| PDF only brochures (>12pages) | 10 days | 8 days |
| Social Media Ads | 5 days | 4 days |
| Digital Board / Ads | 5 days | 4 days |
| Photo Editing | 5 days | 4 days |
| Social Media Elements (stickers, filters, etc) | 5 days | 4 days |
| PRINT GRAPHIC DESIGN | SLA | RUSH |
| > or = | < or = | |
| A Frame | 5 days | 4 days |
| Banners, Pull-ups and X-Frames | 5 days | 4 days |
| Booklet / Book (<12 pages) | 5 days | 4 days |
| Booklet / Book (>12pages) | 10 days | 8 days |
| Bookmarks | 5 days | 4 days |
| Brochures & Programs | 5 days | 4 days |
| Social Media Elements (stickers, filters, etc) | 5 days | 4 days |
PRINTSERVICES
- Rush: +20% Total Print Cost
- 24 Hour Rush: +50% Total Print Cost
| READY TO PRINT (E-COPY USERS) | SLA | RUSH |
|---|---|---|
| > or = | < or = | |
| 8-1/2 x 11 Copies | 3 days | 2 day |
| 11 x 17 Posters | 3 days | 2 day |
| 8-1/2 x 11 Flyers | 3 days | 2 day |
| Handout Cards (any size) | 3 days | 2 days |
| Saddle Stitch Booklet (any size) | 5 days | 4 days |
| Bound Books (Tape, Spiral or Coil) | 5 days | 4 days |
| Half Fold pamphlets (Any size) | 5 days | 4 days |
| Table Tents | 3 days | 2 day |
| Pads | 5 days | 4 days |
| NCR (any size) | 5 days | 4 days |
| Folded brochures (any size) | 5 days | 4 days |
| Labels (any size) | 3 days | 2 days |
| Certificates | 3 days | 2 days |
| Door Plates | 5 days | 4 days |
| Table Top Banners | 3 days | 2 days |
| Lawn Signs | 5 days | 4 days |
| A-Frames | 5 days | 4 days |
| Pull Up Banners | 5 days | 4 days |
| Wide format* | 4 days | 3 days |
| ON-DEMAND | SLA | RUSH |
| > or = | < or = | |
| A-Frames | 5 days | 4 days |
| Banners, Pull-Ups, and X-Frames | 5 days | 4 days |
| Saddle Stitch Booklet (any size) | 5 days | 4 days |
| Bookmarks | 4 days | 3 days |
| Bound Books (Tape, Spiral, or Coil) Perfect Bound Books not included. | 5 days | 4 days |
| Brochures & Programs | 5 days | 4 days |
| Buckslips, Pledge Cards & Rack Cards | 4 days | 3 days |
| Certificates / Citations | 5 days | 4 days |
| Credentials / Name Badges | 5 days | 4 days |
| Door Hangers | 4 days | 3 days |
| Door Plates | 5 days | 4 days |
| Envelopes | 4 days | 3 days |
| Facilities Signs | 5 days | 4 days |
| Flyers | 3 days | 2 days |
| Handout Cards (any size) | 3 days | 2 days |
| Invitations & Response Cards | 5 days | 4 days |
| Labels | 3 days | 2 days |
| Lawn Signs | 5 days | 4 days |
| Letters | 3 days | 2 days |
| Luminaries | 5 days | 4 days |
| Magnets | 5 days | 4 days |
| Napkin Holder Inserts | 3 days | 2 days |
| NCR / Carbonless | 5 days | 4 days |
| Pads | 4 days | 3 days |
| Postcards | 5 days | 4 days |
| 11 x 17 Posters | 3 days | 2 day |
| Stickers | 5 days | 4 days |
| Table Tents | 3 days | 2 day |
| Wide format* | 4 days | 3 days |
| Wristbands | 5 days | 4 days |
*Wide Format
Wide format jobs such as wall graphics, window graphics, Sintra board signage, large decals, vehicle graphics, and cut-vinyl application are more complex and need additional time for creative, processing, production, and installation. Costs for these types of projects vary drastically. While D&P is able to be responsive in these types of projects, we do require additional time and flexibility for successful results. Proper consultation between the partner, IMM, and D&P is necessary for D&P to order material, think through the creative and design, and plan and schedule print time and installation dates that are coordinated with the partners and key stakeholders involved.