Who To Call List

Owned by Keith Engwall
Last updated: Jun 26, 2024 by Lauren Busser

How to use this List

  • Scan the issues list for your issue
  • try contacting primary contact first
  • if not available, try secondary contact
  • If not, email or leave a Teams message for the primary contact so they can take care of it upon return.

Contact Info

ContactWorkNotes / Hours
ITS HelpdeskLocation: Library, Room 230
(Main Floor)

x4069 |
 itshelpdesk@fairfield.edu		Mon-Thur: 7:45 AM - 7:30 PM |
Friday: 7:45 AM - 5:00 PM, |
Sunday: 4:00 PM - 8:00 PM. 
Lauren Busser (LB)

x2651 | lbusser@fairfield.edu

M-F: 8am to 4:30pm | WFH Mon & Thurs
Stagcard Officex4009 |  stagcard@fairfield.eduM, W, Th: 8:30 AM - 4:30 PM |
Tues: 10:00 AM - 6 PM |
Fridays (Summer): 8:00 AM - Noon
Ryan Business Systems (It's a company, not a person)1(860)842-1916Canon printers. Please specify machine ID
(see sticker)
CBS
(CT Business System)		Service: 1(800)648-4236
Supplies: 1(800) 842-0009		Student copiers. Please specify machine ID
(there's a sticker on copier)
EMS
(Bridget Dalen)		x2904 |
bdalen@fairfield.edu		M-F  Usually 9:00 - 5:00

Media Center

(Kirk Anderson)

x3082 |

kaanderson@fairfield.edu

The Media Center provides video and audio
production services, event support,
and A/V technology design and instruction.
Email us or give us a call 203-254-4000 x2697

DPS

(Department of Public Safety)

x4090For all "actual" emergencies.
Facilities Direct Line (Diana Lovanio)x2331

For work orders that need to be put in and expedited (i.e. severe building damage, hazardous work environment) 

Office is usually staffed 8am-5 pm

ABM Custodial 24/7 Hotline(203) 395 - 3992For "emergency" custodial assistance (i.e. bathroom horror story, fallen ceiling tile that needs clean-up)


Issue List

IssueIssue DetailsPrimary ContactSecondary
Contact		Note

Labs		Public Computers (main floor, café, 250)Lauren BusserITS
Lab 114Lauren BusserITS







Rooms		All issues with EMS reservation system:
public reservation kiosks,
login issues to EMS, etc		Sylvia HurlburtKelsey/MelissaContact Sylvia and Kelsey first, Bridget is for whole campus support
Library Conference room (304)Lauren BusserITS
Virtual Reality Room (326)Lauren BusserITS
Research Consultation RoomLauren BusserITS
107 C ITSKE  /
Sylvia
(x2234)		https://wiki.fairfield.edu:8443/x/7oBS
Multimedia 101ITSLauren Busser
Collaboratories, Grad Study,
and Group study rooms A/V		Lauren BusserITShttps://wiki.fairfield.edu:8443/x/_gGp
Diffley (Bellermine) / Other campus roomsMedia




WEPA Printing

Kiosk down, out of paper, jam
(refer all complaints & issues to
ITS helpdesk -- nothing
we [Library] can do about it)		ITSIf help desk
is closed,
see note		email:  help@wepanow.com and CC wepa@fairfield.edu
or call x4069 (WEPA on-call tech usually here Mon-Thu)
and refer user to help page
https://wiki.fairfield.edu:8443/x/xgHO 
Please Include Kiosk# when reporting issues: see status: http://cs.wepanow.com/000fairfield181.html
student  needs refund - contact WEPA directlyWEPA
1-800-675-7639 , help@wepanow.com, 
or Live Chat at wepanow.com 
how to install WEPA driversITS
http://support.wepanow.com/category/faqs/ftop-print-driver/



Printers

New Canon Printer: physical issue
e.g. need toner / jam / hang		Ryan
Business Systems		ITS
New Canon Printer: printing issue/questions
e.g. how to print to en envelope		ITSLauren Busser
Stag Cardfor StagPrint, balances,
problem w/ Stagcard reader at circdesk,
Stagcard machine in Café		StagCard
Office
Leave DETAILED VOICE MESSAGE- YOUR NAME & DETAILS




Non-Library-Owned
Devices/Services

Hardware related issues for personal /
university-provided devices /
phone charger station in the Cafe		ITS

Internet, wireless connectivity,
virus and spyware problems		ITS

NetID login, my.Fairfield, Blackboard, EmailITS





Library-Owned
Devices

Loaner Laptop / iPadLauren BusserITS
Tech Equipment for CirculationsLauren Busser

Lookup computersLauren Busser

Staff computers - generic problem
e.g. no internet, slow computer, virus, email		ITSLauren Busser
Staff computers - Library-specific issue
e.g. Alma, Barcode Scanner		Lauren Busser

OWL / webcamLauren BusserBrendan AucoinSee Wiki for setup and storage information
Staff iPad (all issues)Lauren BusserITS







Misc Equipment

Scannx ScannerLauren Busser
Support rep from CCP is is Brian Hart, bhart@ccpcopy.com
Product manual can be downloaded from Wiki
Gate CounterLauren Busser
See Wiki for instructions on checking/replacing batteries
Microform EquipmentLauren BusserJohn C.
(x2135)		See Wiki for basic instructions
Digital Signage (Lobby)Lauren Busser
For content issue - Lisa Thornell (x2925).
If not displaying correcting, try rebooting the
PC (little black box behind monitor), it should automatically
login and startup the digital signage software (may be slow).
See Wiki for more details.
2 "Student" Copiers (Xerox) Lauren BusserCBS
(Vendor)
Phone / voice mailITSMelissa Clark
(x2648)

Hard reset of phone

Username: your extension
Password: 115599

Security cameraLauren BusserPublic
Safety
(x4090)

Library Website / Blog		e.g. broken links, typo, wrong hours,
forms, library tasks in my.Fairfield		Brendan AucoinLauren BusserFor non-emergencies, fill out a ticket.
If Brendan Aucoin isn't available and it's a website-wide
emergency, Robert Bove (Director of Website
Development, x3128, rbove@fairfield.edu)
or ITS may be able to help.






Library Systems

Alma / PrimoVEBrendan Aucoin
Ex Libris support: https://support.proquest.com/ 
ILLiadBrendan Aucoin
OCLC Support: 1-800-848-5800, support@oclc.org
John Cayer can reach out to OCLC in an emergency
Off-campus access, EZProxy, IPBrendan Aucoin
Server issue: If EZProxy is down and Brendan is unreachable,
contact ITS with the following server information
(hostname: vmw00251,
IP: 10.13.6.49,
domain: libdb.fairfield.edu),
they can check the SSL cert and logs
from the messages.txt file in ezproxy.

Vendor issue:
OCLC Support: 1-800-848-5800, support@oclc.org
CONTENTdmLauren Busser
No longer supported by vendor.
If search is down (results in error) and KE
is not available,
ask ITS to restart the CONTENTdm services on vmw00252.
For CONTENTdm content - Elise (x2892)
Digital CommonsNicole JurgotBrendan AucoinPending Schol Comm Librarian
LibGuides: technicalBrendan Aucoin
Springshare support: https://ask.springshare.com/ask 
LibGuides: contentEmily
(x2184)
Springshare support: https://ask.springshare.com/ask 
Ebook / DatabasesAnn
(x2644)		John Novak
(x2039)
After Power Outage - wifi & etc.ITSLauren BusserInternet / Wi-Fi should comeback in 15-30 minutes
- if not contact ITS
Non-Tech RelatedFacilities issue
e.g. lights out, carpet strains,
holes in the wall, graffiti, broken furniture		Kelsey
(x2189)		Sylvia/Melissa
Everything Else
Lauren BusserBrendan Aucoin
Book Donations


Catherine(STR) Sylvia