Please use the guides on this page to help you set up access to and use both Banner 9.
Banner 9
Forms Basics
Job Submissions
Dean Level User Guide
Keyboard Shortcuts
Important Notes
The best browser to use for Banner 9 and Workflow is Chrome. Internet Explorer is no longer compatible with either system.
VPN is required in order to access both systems if you are off-campus. Click HERE for VPN instructions.
For VPN or Banner issues, please contact the Help Desk at (203) 254-4069 or submit a ticket via my.Fairfield (search: tickets, click on the ITS Ticketing System task). It is best to include as much detail as possible (including screenshots) in your ticket.
Please allow pop-up blockers so that both Banner 9 functions properly. If pop-ups are not allowed, the data from Banner jobs/reports will not display and Banner forms will not open within a Workflow.
Banner Access Request Process
Banner Access Requests are used by new or existing employees (including student employees) to request access to view, or in some cases, edit student data, and run reports in Banner.
Employees who need new access or need to add forms to their existing Banner account are required to complete the Banner Access Request Form.
Once the form is completed correctly with the employee and supervisor's information and signatures, send the Request Form to the appropriate Data Owner (see the list below for department emails to initiate the request).
The Data Owners are completely aware of this request process and know the procedure. They will determine the appropriate access type (query or maintenance) and return the form to you. Access requests are not always approved. Should you have questions as to why a particular form was not approved, please contact the Data Owner.
Once you have the form completed, with Data Owner(s) approval, please create a ticket via my.Fairfield with the following information:
For the item "Degree Works or Banner Data/Job Submissions click here," select Banner Data/Job Submissions Requests from the drop-down menu.
In the Ticket Summary, please enter: Banner Data Access Request - (your department/office name) Example: Banner Data Access Request - School of Engineering
Data Owner Departments
*Typically, the Director of a department is the Data Owner, but may have a backup in their absence.
Please contact the department to find out who should review/approve your request.
View student account/billing/holds - Office of the Bursar (bursar@fairfield.edu)
View financial aid records - Office of Financial Aid (finaid@fairfield.edu)
View student academic records - Office of the Registrar (registrar@fairfield.edu)
View health records - Health Center (health@fairfield.edu)
View admissions records
Undergraduate admis@fairfield.edu
Graduate - gradadmis@fairfield.edu
Part-Time & Continuing Studies - ptadmiss@fairfield.edu
View residence records - Office of Residence Life (residencelife@fairfield.edu)
If you need access to other student data not listed above, please contact the ITS Help Desk: (203) 254-4069 or itshelpdesk@fairfield.edu
IMPORTANT NOTES:
ITS will not process Banner Access requests without a completed form, including the necessary approvals from Data Owners.
Approved requests can take 2-3 business days to process
For further assistance, please visit the ITS4U Help Desk located in DiMenna-Nyselius Library 230 or call (203) 254-4069.
Monday - Thursday 7:45 AM - 7:30 PM
*Friday 7:45 AM - 5:00 PM
Sunday 4:00 PM - 8:00 PM
*Summer Hours
Monday - Thursday 8:30- 4:30 Friday 8:00am -12 pm
24-hour phone support is available