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Before Installing VPN

Before starting installation of the VPN client you must make sure that you have setup DUO and are receiving notifications.

The VPN does require a second authentication via DUO before it will connect. Please note: There are no notifications regarding this in the VPN application.

Please Note

MacOS version 10.13 or later requires that the Global Protect program be allowed in the security settings found under System Preferences as all third party applications are blocked by default.

System Preferences > Security & Privacy > General tab > System software from developer "Palo Alto Networks" was blocked from loading > Click Allow

Click here for information on the download, installation, and configuration of the VPN application.

For further assistance, please visit the ITS4U Help Desk located in NYS 215 or call 203-254-4069 during business hours.

Hours can be found here: ITS4U Help Desk Hours of Operation

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Contact the ITS Help Desk in the Library Room 230 or at (203) 254-4069 for assistance.