Before Installing VPN
Before starting installation of the VPN client you must make sure that you have setup DUO and are receiving notifications.
The VPN does require a second authentication via DUO before it will connect. Please note: There are no notifications regarding this in the VPN application.
Please Note
MacOS version 10.13 or later requires that the Global Protect program be allowed in the security settings found under System Preferences as all third party applications are blocked by default.
System Preferences > Security & Privacy > General tab > System software from developer "Palo Alto Networks" was blocked from loading > Click Allow
For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.
ITS Helpdesk Hours:
M-Th 7:45 pm - 7:30 pm, Fri 7:45 am - 5 pm, Sun 4-8