This page serves as a centralized resource for tracking known issues related to Blackboard that directly impact our faculty and students, ensuring timely updates and effective communication regarding any challenges faced within the platform.

Resolved issues will be removed at the end of the semester.

“Undefined Link” for Kaltura Video Assignments

Students can review any assignment submissions after clicking submit. For video assignments, when students click on “View Submission” to review their post and see their grades and feedback, their submission has an Undefined Link instead of the video player.

Instructors can still see the embedded video even though students are only able to see the undefined link.

While ITS works with Blackboard and Kaltura Support to address this as quickly as possible, we have put together alternative steps to follow:

1. Go to https://fairfield.mediaspace.kaltura.com

2. Sign In (button in the top right)

3. Click the profile icon (person in the top right after signing in) and select My Media

4. Click on the video (or record new)

5. Click Share

6. Copy the URL and post the URL in the assignment text editor.

iPadOS 18 Compatibility Issues with Blackboard

Respondus LockDown Browser

iPadOS 18 is not yet a compatible operating system for LockDown Browser, due to issues Apple has found with that version of the operating system.

Kaltura Videos

Apple devices iOS/iPadOS 18 and macOS Sequoia might experience the error "You must enable 3rd party cookies" when attempting to play a video. This is caused by Apple removing a crucial cookie from the system and browser settings.

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Assignment PDF Viewer is small

When grading Peer Review assignments or Group Assignments, the assignment opens up in a small PDF viewer and there is not a way to make it bigger. Blackboard is aware of this issue and working on a fix in a future update.

Blackboard Course Copy Wheel Spinning

Currently, when trying to copy content into your Blackboard Ultra course you may see a purple wheel continuously spinning at the bottom of the content page. Content copy may have failed. Blackboard is aware and investigating.

Kaltura Videos “Spinning” in Chrome and Edge

Despite enabling third-party cookies, videos will not play in Edge (Windows) or Chrome (MacOS or Windows). Users are encouraged to use the Blackboard mobile app, Safari, or Firefox.

Ultra Course Users Cannot Send Course Messages From the Content Tab

Users are getting an error when selecting the message icon next to the Instructor’s name on the Content Stream. Currently, the workaround is to use the "Messages" tab in the Ultra Course, and then select the receiver to send the message to. We hope the fix will be available in one of the upcoming releases.

Resolved - McGraw Hill Connect Assignment Sync Failing

Instructors are able to connect McGraw Hill to Blackboard, but assessments are not syncing with Blackboard’s grade book.

Resolved - Kaltura Videos Load Blank Page

When students and faculty load a Kaltura video, the result is a blank page or space where the video should be. This is due to the video referencing a playerID that is no longer supported as of January 1, 2025. ITS was aware that the video player would be retired and updated the players from the administrative side in September 2024. Videos embedded after this date are not affected. While we took steps to migrate the older players over, we were unsuccessful and are working with Kaltura Support to resolve this as quickly as possible.