This page serves as a centralized resource for tracking known issues related to Blackboard that directly impact our faculty and students, ensuring timely updates and effective communication regarding any challenges faced within the platform.

Resolved issues will be removed at the end of the semester.

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McGraw Hill Connect Assignment Sync Failing

Instructors are able to connect McGraw Hill to Blackboard, but assessments are not syncing with Blackboard’s grade book.

Resolved Blank Student Activity Logs for Assessments

The student activity report is not loading the students' list initially. However, it loads correctly after refreshing the page. If the user navigates back to the course page and then attempts to run the report again, it fails to load.

1.  Log into Blackboard Learn Ultra Experience as an administrator

2. Create a course and enroll students

3. Create a test

4. Access the test as a student and make a submission or start an attempt

5. Log in as an instructor > Access the course > Access the test > Click on Student Activity

6. If no data displays, refresh the page.

Resolved “Undefined Link” for Kaltura Video Assignments

Students can review any assignment submissions after clicking submit. For video assignments, when students click on “View Submission” to review their post and see their grades and feedback, their submission has an Undefined Link instead of the video player.

Instructors can still see the embedded video even though students are only able to see the undefined link.

While ITS works with Blackboard and Kaltura Support to address this as quickly as possible, we have put together alternative steps to follow:

1. Go to https://fairfield.mediaspace.kaltura.com

2. Sign In (button in the top right)

3. Click the profile icon (person in the top right after signing in) and select My Media

4. Click on the video (or record new)

5. Click Share

6. Copy the URL and post the URL in the assignment text editor.

iPadOS 18 Compatibility Issues with Blackboard

Resolved Respondus LockDown Browser

iPadOS 18 is not yet a compatible operating system for LockDown Browser, due to issues Apple has found with that version of the operating system.

Resolved Kaltura Videos

Apple devices iOS/iPadOS 18 and macOS Sequoia might experience the error "You must enable 3rd party cookies" when attempting to play a video. This is caused by Apple removing a crucial cookie from the system and browser settings.

Resolved Blackboard App on iPadOS 18.1.1

The latest version of the Blackboard app is frozen on the Institution page. There is no option to close or refresh the app. The work-around is to open any browser, go to my.fairfield, and sign into Blackboard from the browser.

Grading in Blackboard

There is a known issue in which if you enter a grade within the gradebook it will show up as an override grade. With the override grade status it will still show as a submission needs grading. To fix this you need to open the submission and grade on the submission level.

There is a second known issue where in some cases the gradebook will not update when grades are added. If this happens:

1. Remove the grade and exit out of the screen

2. Go back in and re-enter the same grade

3. The post button appears and grade will be posted