This page serves as a centralized resource for tracking known issues related to Blackboard that directly impact our faculty and students, ensuring timely updates and effective communication regarding any challenges faced within the platform.
Resolved issues will be removed at the end of the semester.
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McGraw Hill Connect Assignment Sync Failing
Instructors are able to connect McGraw Hill to Blackboard, but assessments are not syncing with Blackboard’s grade book.
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Status: ITS Investigating |
Resolved Blank Student Activity Logs for Assessments
The student activity report is not loading the students' list initially. However, it loads correctly after refreshing the page. If the user navigates back to the course page and then attempts to run the report again, it fails to load.
Log into Blackboard Learn Ultra Experience as an administrator
Create a course and enroll students
Create a test
Access the test as a student and make a submission or start an attempt
Log in as an instructor > Access the course > Access the test > Click on Student Activity
If no data displays, refresh the page.
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Anthology Article: 000089871 Status: Fix Scheduled November 2024 |
Folders Missing or Failing to Expand
On 10/20/2024, Anthology identified a performance issue impacting a subset of Blackboard systems in the US and Fairfield is among those affected. Anthology Support is working to apply a fix to all Impacted systems as quickly as possible.
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Status Page: https://status.blackboard.com/ Resolved November 2024 |
Resolved “Undefined Link” for Kaltura Video Assignments
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Anthology Article: 000077808 Status: Resolved October 15, 2024 |
iPadOS 18 Compatibility Issues with Blackboard
Resolved Respondus LockDown Browser
iPadOS 18 is not yet a compatible operating system for LockDown Browser, due to issues Apple has found with that version of the operating system.
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Status: No Resolution | ||||
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Status: Upgrade to iOS 18.1 or later After upgrading, open the exam through a browser (Safari or Chrome). The exam will open in Respondus along with extra tabs labeled “External Links.” Disregard these tabs and click on the one labeled Quiz to begin your exam. |
Resolved Kaltura Videos
Apple devices iOS/iPadOS 18 and macOS Sequoia might experience the error "You must enable 3rd party cookies" when attempting to play a video. This is caused by Apple removing a crucial cookie from the system and browser settings.
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Solution: Upgrade to iPad OS 18.1 or later |
Resolved Blackboard App on iPadOS 18.1.1
The latest version of the Blackboard app is frozen on the Institution page. There is no option to close or refresh the app. The work-around is to open any browser, go to my.fairfield, and sign into Blackboard from the browser.
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Anthology Article: Unknown Status: Resolved 12/11/2024 |
Grading in Blackboard
There is a known issue in which if you enter a grade within the gradebook it will show up as an override grade. With the override grade status it will still show as a submission needs grading. To fix this you need to open the submission and grade on the submission level.
There is a second known issue where in some cases the gradebook will not update when grades are added. If this happens:
Remove the grade and exit out of the screen
Go back in and re-enter the same grade
The post button appears and grade will be posted
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Anthology Article: 000077808 Status: Resolved October 15, 2024 |