User ID and Pin when Accessing Banner Self-Service in the Portal (my.Fairfield)
When logging into my.Fairfield to access Banner Self-Service elements such as Week at a GlanceGrades, Financial Aid, Registration, Personal Information, and other resourcesStudent Records, Pay Stubs, etc.
If you are asked for a User ID and Pin as seen below, then this indicates an issue with your Internet Browser or in highly rare cases, there may be an issue with your Banner Self-Service account. This is not to be associated with Alternate Pin, which is for Class Registration.
Methods to Resolve this (3)
Do not attempt to login as it will lock your Banner Self-Service account and will require a ITS4U Representative to unlock it.
Steps to Resolve Error:
- Clear the Cookies and Cache in your Internet Browser
- Internet Explorer – To clear Cookies & Cache: Open IE, Go to Tools -> Internet options Under Browsing History, Click Delete.
In the next pop-up window, Ensure the Cookies check box is checked and click on Delete.
To clear Cache: Open IE, Press F12, then Ctrl + R (IE 10 or below) A pop-up "Are you sure you want to clear browser cache" pops up. Select Yes. - Mozilla Firefox – Click the menu button
, choose History, and then Clear Recent History....Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (Select Everything).
Next, click the arrow next to Details to select exactly what information will get cleared.Select only Cache and Cookies and then click Clear Now. - Google Chrome – Click the Chrome menu on the browser. Select Tools, then Clear browsing data.In the dialog that appears, select Cookies & Cached checkboxes for the types of information to remove.
Select beginning of time to delete everything. Click Clear browsing data. - Apple Safari –Click on Safari in your Safari menu, located at the top of your screen. A drop-down menu will now appear.
Choose the option labeled "Reset Safari" Select Empty the Cache, Remove all Cookies, and Close all Safari Windows. Then click Reset. - Update your Internet Browser to the Latest Version Use a different browser or computer.
- Browser. See Clear Browsing Data - Cookies and Cache
- Use a different browser or computer if possible.
- If the above 2 options do not resolve your issue, please contact the ITS4U Help Desk as it may be an issue with your Banner Self-Service account and may need to be reset.
This is not the same as Alternate Pin, which is for Class Registration.
If you are experiencing this issue, please be sure you are not on a Computer in a Work/Enterprise Environment outside of Fairfield University.