User ID and Pin Error in Banner Self-Service

User ID and Pin when Accessing Banner Self-Service in the Portal (my.Fairfield)

When logging into my.Fairfield to access Banner Self-Service elements such as Grades, Financial Aid, Registration, Personal Information, Student Records, Pay Stubs, etc.

If you are asked for a User ID and Pin as seen below, then this indicates an issue with your Internet Browser or in highly rare cases, there may be an issue with your Banner Self-Service account.

Do not attempt to login as it will lock your Banner Self-Service account and will require a ITS4U Representative to unlock it.

Steps to Resolve Error:

1. Clear the Cookies and Cache in your Internet Browser. See Clear Browsing Data - Cookies and Cache
2. Use a different browser or computer if possible.
3. If the above 2 options do not resolve your issue, please contact the ITS4U Help Desk as it may be an issue with your Banner Self-Service account and may need to be reset.

This is not the same as Alternate Pin, which is for Class Registration.

If you are experiencing this issue, please be sure you are not on a Computer in a Work/Enterprise Environment outside of Fairfield University.

For further assistance, please visit the ITS4U Help Desk located in NYS 215 or call 203-254-4069 during business hours.

Hours can be found here: ITS4U Help Desk Hours of Operation