User ID and Pin when Accessing Banner Self-Service in the Portal (my.Fairfield)
When logging into my.Fairfield to access Banner Self-Service elements such as Week at a Glance, Financial Aid, Registration, Personal Information, and other resources.
If you are asked for a User ID and Pin, then this indicates an issue with your Internet Browser.
This is not to be associated with Alternate Pin, which is for Class Registration.
Methods to Resolve this (3):
- Clear the Cookies and Cache in your Internet Browser
- Internet Explorer – To clear Cookies & Cache: Open IE, Go to Tools -> Internet options Under Browsing History, Click Delete.
In the next pop-up window, Ensure the Cookies check box is checked and click on Delete.
To clear Cache: Open IE, Press F12, then Ctrl + R (IE 10 or below) A pop-up "Are you sure you want to clear browser cache" pops up. Select Yes. - Mozilla Firefox – Click the menu button
, choose History, and then Clear Recent History....Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (Select Everything).
Next, click the arrow next to Details to select exactly what information will get cleared.Select only Cache and Cookies and then click Clear Now. - Google Chrome – Click the Chrome menu on the browser. Select Tools, then Clear browsing data.In the dialog that appears, select Cookies & Cached checkboxes for the types of information to remove.
Select beginning of time to delete everything. Click Clear browsing data. - Apple Safari –Click on Safari in your Safari menu, located at the top of your screen. A drop-down menu will now appear.
Choose the option labeled "Reset Safari" Select Empty the Cache, Remove all Cookies, and Close all Safari Windows. Then click Reset. - Update your Internet Browser to the Latest Version
- Use a different browser or computer.
Note: If you are experiencing this issue, please be sure you are not on a Mobile Device or a Computer in a Work/Enterprise Environment outside of Fairfield University.