This page serves as a centralized resource for tracking known issues related to Blackboard that directly impact our faculty and students, ensuring timely updates and effective communication regarding any challenges faced within the platform.

Folders Missing or Failing to Expand

On 10/20/2024, Anthology identified a performance issue impacting a subset of Blackboard systems in the US and Fairfield is among those affected. Anthology Support is working to apply a fix to all Impacted systems as quickly as possible.

“Undefined Link” for Kaltura Video Assignments

Students can review any assignment submissions after clicking submit. For video assignments, when students click on “View Submission” to review their post and see their grades and feedback, their submission has an Undefined Link instead of the video player.

Instructors can still see the embedded video even though students are only able to see the undefined link.

While ITS works with Blackboard and Kaltura Support to address this as quickly as possible, we have put together alternative steps to follow:

1. Go to https://fairfield.mediaspace.kaltura.com

2. Sign In (button in the top right)

3. Click the profile icon (person in the top right after signing in) and select My Media

4. Click on the video (or record new)

5. Click Share

6. Copy the URL and post the URL in the assignment text editor.

iPadOS 18 Compatibility Issues with Blackboard

Respondus LockDown Browser

iPadOS 18 is not yet a compatible operating system for LockDown Browser, due to issues Apple has found with that version of the operating system.

Kaltura Videos

Apple devices iOS/iPadOS 18 and macOS Sequoia might experience the error "You must enable 3rd party cookies" when attempting to play a video. This is caused by Apple removing a crucial cookie from the system and browser settings.