Information Technology Services Knowledge Base

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Contact the ITS Help Desk

DiMenna-Nyselius Library - Visit the ITS Helpdesk
DiMenna-Nyselius Library

 

Phone Support

Call (203) 254-4069 for all ITS services

Ticketing System

To submit a request, report an issue and check for status updates, email itshelpdesk@fairfield.edu or visit itshelpdesk.fairfield.edu.

Visit

DiMenna-Nyselius Library, Room 230 (Main Floor)
Schedule an Appointment

Help Desk Office Hours

ITS Support is always available by phone or ticket. If you want to stop by, see our office hours schedule below.

Monday

8:00am - 8:00pm

Tuesday

8:00am - 8:00pm

Wednesday

8:00am - 8:00pm

Thursday

8:00am - 8:00pm

Friday

8:00am - 5:00pm

Saturday

Closed

Sunday

4:00pm - 8:00pm

Note: Summer hours are Monday - Thursday 8:00 - 8:00pm, 8:00am - 12:00pm Friday

Using the ITS Self Service Support Site

  • My Tickets

    • Once logged in with your NetID, you can access My Tickets to view all of your ticket history.

  • Create a Ticket

    • Create a new request

  • Live Chat

    • Connect with a live technician during business hours (posted above)

  • Top Help Topics

    • View the most popular Help Topics

  • All Spaces
Space: Campus Sustainability Plan
Browse the "CSP" space Add a page to "CSP"
Space: Conference & Event Management
Browse the "CEM" space Add a page to "CEM"
Space: Counseling & Psychological Services
Counseling & Psychological Services (C&PS) Wiki Site
Browse the "CPS" space Add a page to "CPS"
Space: DiMenna-Nyselius Library Knowledge Base
Browse the "DNLKB" space Add a page to "DNLKB"
Space: Fairfield University Human Resources Additional Documents
Browse the "FairfieldUniversityHumanResources" space Add a page to "FairfieldUniversityHumanResources"
Space: FCHC Scholars Program
Browse the "FSP" space Add a page to "FSP"
Space: Finance Office
Browse the "FO" space Add a page to "FO"
Space: Financial Aid
Browse the "FA" space Add a page to "FA"
Space: Human Resources
Browse the "HR" space Add a page to "HR"
Space: Information Technology Services Knowledge Base
Browse the "ITSKB" space Add a page to "ITSKB"
Space: Marketing & Communications
Browse the "DM" space Add a page to "DM"
Space: Registrar's Office
Browse the "OUR" space Add a page to "OUR"
Space: Student Health Center
Student Health Center (SHC) Wiki Site
Browse the "SHC" space Add a page to "SHC"
Space: University Career Center
Browse the "UCC" space Add a page to "UCC"
Space: University Policies
Browse the "UPP" space Add a page to "UPP"

 

Contact the ITS Help Desk in the Library Room 230 or at (203) 254-4069 for assistance.