Social Media

Social	Acknowledgement	Resolution
Ticket Assigned	1 business day	4 business hours
Confirmation of date content will be displayed	1 business day	6 business hours
Confirmation for Facebook, Twitter, Instagram	1 business day	2 business days
Takeovers	1 business day	3 weeks

**If multiple posts are requested in the same ticket Social Media Director will schedule and attach the schedule after set up.
**Social Media Director will put in tickets from requests made directly by stakeholders in the name of the appropriate IMM and cc the requesting stakeholder.
**Tickets scheduled in advanced will be put on hold until the post goes up. There will be a notification in closing the ticket that the post went up. If the ticket has multiple posts in it there will be a notification in the ticket as each one goes live.

Marketing & Communications

Social Media

Analytics

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