Blackboard Student FAQs

Owned by Heather Ulrich
Last updated: May 31, 2024
6 min read

Accessing Blackboard

I can access my.Fairfield and other University systems. Why can't I sign into Blackboard?

If you are new to Fairfield University and registered for a course that begins within the next 2 months, please verify that your registration and payments are completed. If there are no holds on your account, you should have access to Blackboard within 12-24 hours. If your courses do not begin for more than 60 days, the enrollments have most likely not been updated in Blackboard yet and we recommend you try again closer to your course start date.

If you are a current student, and there are no holds on your account, you should be able to sign into Blackboard. Most often login failure are due to a recently reset NetID and cached data. If you recently reset your NetID, you may need to clear your browser cache to sign in.

Why don't I see my courses in Blackboard?

Courses and enrollments populate in Blackboard 2 times a day. If your registration and payments were processed today, please wait at least 12 hours for the next update to process. If you believe you have registered for the course and it is not displaying, we recommend that you contact the Registrar's Office to confirm your enrollment is complete.

I see my course/organization, but why can't I access it?

All courses are unavailable to students by default to allow faculty to upload course content before the semester starts while enrollments may still be changing. Some faculty do not use Blackboard beyond sharing the syllabus, or they may email you directly with information on accessing courses materials. If you believe you should have access to the course in Blackboard, please contact your instructor requesting that they make the course available.

Communicating through Blackboard

How do I keep up to date with my courses?

To get the most out of Blackboard Ultra Course View's communication tools, we recommend you start by setting up your notifications for course activity based on your preferences.

  1. Log in to Blackboard

  2. Select Your Profile (Your Name) on the base navigation menu

  3. Under System Settings, select any of the links in the section Global Notification Settings. This will open the Notification Settings layer which you can toggle between each option.

  4. Select each tab to open Stream Notifications, Email Notifications, SMS Notifications, and Push Notifications, and select the notifications you want to receive as well as the timing of each.

Types of Notifications

  • Stream: Choose which activities appear on your Activity Stream page.

  • Email: If you want to receive email notifications, add an email address to your profile page. Then, choose how often and which activities you want to receive notifications for.

  • SMS: If you want to receive SMS text messages on your mobile phone, add a phone number to your profile page. Then, choose how often and which activities you want to receive notifications for.

  • Push notifications: If you want to receive push notifications, choose how often and which activities you want to receive notifications for. Messages pop up on your mobile device if  you have the Blackboard Learn mobile app installed. Note: You must also enable Notifications for the app through your phone's system settings.

Yes! Your schedule is a mix of academic and personal commitments. To help keep up with everything you've got going on, you can put everything on one calendar.

You can share your Blackboard Learn calendar with external services so course events appear with other events. To learn more, visit Blackboard’s Help Center:https://help.blackboard.com/Learn/Student/Ultra/Stay_in_the_Loop/Calendar.

How do I send an email?

The process to send an email to peers or instructors differs between the Original and Ultra Course Views. Expand the steps below for your course view to learn how to use the email function in Blackboard.

The messages tool allows you to send emails to other people in your course without launching a separate email program and having to look up emails. You can send email to individual users, the entire class, or to groups of users.

  1. Open the Messages page from the course navigation.

  2. Select the New Message button  in the right corner.

  3. Select the recipients for your message.

  4. Select the Allow replies to the message to allow other users to respond to your message from within Blackboard.

  5. Type your message.

You can include hyperlinks in any textbox within Blackboard, including emails and announcements, by following these steps:

  1. Select Insert Link

  2. Enter the URL

  3. Replace the "Link Text" with a descriptive text, such as the name of the resource you're linking out to.

  4. Choose Insert



Navigating Your Course

Beginning in Summer 2024, all courses at Fairfield University will be using the Ultra Course View. More information on navigating in Ultra Course View

Can you tell me more about Ultra Course View?

Blackboard Ultra Course View provides our faculty, staff, and students with an accessible, modern interface to navigate their courses and organizations. If you use the Blackboard app, you may notice similarities when you open a course using Ultra Course View.

Where do I go if I have questions?

To learn more, we encourage you to review the videos in Blackboard's YouTube playlist: Navigating Blackboard Ultra Course View for Students (YouTube Playlist).

If you have additional questions, please contact academiccomputing@fairfield.edu 

Supporting Software

How does Blackboard Support Accessibility?

In addition to text exceptions and being built with accessibility in mind, we have licensed Blackboard Ally which works seamlessly with Blackboard to promote the accessibility of your course content. Ally automatically creates alternative versions of your course files. This allows students to choose the type of file they want that best suits their needs. While you're in the process of improving files, students still access alternative copies.

Want to learn more?

For questions about accessibility, contact ooa@fairfield.edu.

How do I install Respondus LockDown Browser?

Respondus LockDown Browser is a custom browser that locks down the testing environment within Blackboard. When students take an online assessment that uses LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit for grading. It is available across Windows, Mac and iOS platform.

How to use Respondus LockDown Browser in Ultra

If you’re using an iPad, install Respondus LockDown Browser from the App Store.

  1. Open my.fairfield.edu from your browser either using Safari or Chrome (mostly preferred)

  2. Navigate to Blackboard and select it

  3. Once logged into Blackboard, search for the course and open it

  4. Launch the test, on the right of the screen scroll down and then click launch test

  5. The test will now open in Respondus LockDown Browser. You will be unable to access other apps and features until you submit or close the exam.

Accessibility features must be enabled on your device before opening the exam. If you close the exam before submitting, you must submit a reason that your instructor will be able to review.

  1.  

Blackboard App for Mobile Devices

The unified Blackboard app will allow students and instructors to engage with their classes from any device. As a student, you can use the app to view content, submit assignments, engage in discussions, view your grades, and more. Students are encouraged to downloaded the unified Blackboard app. More information on learning with Blackboard app



Contact the ITS Help Desk in the Library Room 230 or at (203) 254-4069 for assistance.