Faculty and Staff FACSTAFF-S Network Registration

Note

Computers running distributions of the Linux operating system cannot be registered to the network with this process. Please contact the ITS Help Desk for assistance registering your Linux computer.


Network Registration on Windows

Windows Requirements

  1. The computer must be running Windows 10 or later and have all /wiki/spaces/ITSKB/pages/30345102.
  2. Antivirus software must be installed and virus definitions up-to-date.

All university owned computers should have CrowdStrike Falcon Sensor installed as their antivirus.

Non-university owned computers running Windows 10 or newer will have Windows Defender already installed.

Step 1: Connecting to the Network on Windows

  1. Open Connect to a Network by clicking the network icon in the notification area.
  2. In the list of networks, select the FACSTAFF-S network and choose Connect.
  3. When prompted for a password, enter "Fairfield".
  4. Wait to be connected before proceeding to registering. If you registered remotely successfully, then you are connected and registered to the network.

Step 2: Registering to the Network on Windows

  1. Open a web browser on your Windows computer and visit the website https://cmrc.fairfield.edu/registration/index-registration.jsp to register your device.
  2. Once you are directed to the Registration page, please review the Acceptable Use and Network Policy, then click Accept.
  3. Select the Register button or the Click Register link.
  4. On the next screen, complete the form fields:
    1. Type in your NetID and password (your Fairfield University credentials)
    2. From the Hardware Description dropdown menu, choose Laptop
    3. Select Begin Network Registration which will download the Bradford Dissolvable Agent to your Downloads folder in Windows Explorer or in your current browser window.
  5. You may be prompted to run this by your Internet Browser, click Run

    The Dissolvable Agent will then open. If the agent cannot find the server, please enter "cmrc.fairfield.edu"
  6. The Bradford Dissolvable Agent will then need to scan your computer, click Scan Computer
  7. The Bradford Dissolvable Agent displays a scan that will last approximately 1 min to check that the computer meets the requirements. If you have successfully registered to the network, you will see the following
  8. Once it completes reconnecting your device, select Finish
  9. Test your Successful Registration by going to my.fairfield.edu. If the page does not load or nothing occurs, please try restarting your computer.

Failed Registration

Failing to meet the Network Requirements can be one or more of the following reasons:

  1. Windows System Software is out-of-date.
    1. See instructions on how to search for and /wiki/spaces/ITSKB/pages/30345102
  2. Antivirus is not installed.
    1. All University computers should CrowdStrike Falcon Sensor installed. If not, contact the ITS Help Desk.
    2. Personal Machines
      1. Windows 10 comes with Windows Defender, so no installation is necessary.
  3. Antivirus is installed, but virus definitions are out-of-date. 
    1. Open your antivirus application and click "Update" or "Update Definitions" (only required for non-University owned devices).

Once you have resolved your network registration failure, you will need to click the "Rescan" button in the Bradford Dissolvable Agent to verify that you meet the network requirements.

Any University computer with Windows 8.1 or earlier must be brought to the ITS Help Desk to be updated or removed from circulation as those operating systems are no longer supported by Microsoft.

Network Registration on Mac OS X 

Mac OS X Requirements

  1. The computer must be running Mac OS X 11 (BigSur) or newer and have security updates installed.
  2. Antivirus software must be installed and virus definitions up-to-date.

All university owned computers should have CrowdStrike Falcon Sensor installed as their antivirus.

Non-university owned computers can install Avast Antivirus

Step 1: Connecting to the Network on Mac OS X

  1. Select the Wi-Fi menu icon airport icon.
  2. In the list of networks, select the FACSTAFF-S network.
  3. When prompted for a password, enter "Fairfield".
  4. Wait to be connected before proceeding to registering. If you registered remotely successfully, then you are connected and registered to the network.

Step 2: Registering to the Network on Mac OS X

  1. Open a web browser on your Windows computer and visit the website https://cmrc.fairfield.edu/registration/index-registration.jsp to register your device.
  2. Once you are directed to the Registration page, please review the Acceptable Use and Network Policy, then click Accept.
  3. Select the Register button or the Click Register link.
  4. On the next screen, complete the form fields:
    1. Type in your NetID and password (your Fairfield University credentials)
    2. From the Hardware Description dropdown menu, choose Laptop
    3. Select Begin Network Registration which will download the Bradford Dissolvable Agent to your Downloads folder.
  5. In your Downloads folder, Open the Dissolvable Agent.dmg and then Double-Click the Dissolvable Agent icon in the folder that appears.
  6. Select Open to start Dissolvable Agent.

    If the agent cannot find the server, please enter "cmrc.fairfield.edu"
  7. The Bradford Dissolvable Agent will then need to scan your computer, click Scan Computer 
  8. The Bradford Dissolvable Agent displays a scan that will last approximately 1 min to check that the computer meets the requirements.
  9. If you have successfully registered to the network, you will see the following windows displaying "Reconnecting"
  10. You will be prompted to enter your password for your Mac to make the change. Enter your Mac Password
  11. Click Finish
  12. Test your Successful Registration by going to my.fairfield.edu. If the page does not load or nothing occurs, please try restarting your computer.

Failed Registration

Failing to meet the Network Requirements can be one or more of the following reasons:

  1. Mac OS X System Software is out-of-date
    1. See instructions on how to update Mac OS X.
  2. Antivirus is not installed
    1. All University Mac machines should have CrowdStrike Falcon Sensor installed. If not, contact the ITS Help Desk.
    2. Personal Computers
      1. All non-university Macs can install any Antivirus software they like. We recommend Avast as a free supported solution. Once installed, update the virus definitions. See Avast install instructions.
  3. Antivirus is installed, but virus definitions are out-of-date
    1. Open your antivirus application and click "Update" or "Update Definitions" (only required for non-University owned devices).

Once you have resolved your network registration failure, you will need to click the "Rescan" button in the Bradford Dissolvable Agent verify that you meet the network requirements.

Any University machines with Mac OS X 10.15 or earlier must be brought to the ITS Help Desk to update or be removed from circulation as those operating systems are no longer supported by Apple.

Contact the ITS Help Desk in the Library Room 230 or at (203) 254-4069 for assistance.