Trouble Viewing Modules in my.Fairfield (Banner Self-Service)

Browsers, network environments, and other factors could impact your access to modules (Banner Self-Service) within the my.Fairfield Portal.

These modules can include, but are not limited to Week-At-A-Glance, Grades, Financial Aid, Pay Stubs, Personal Information and more.

When selecting a module or Banner Self-Service link, the module may display a blank screen or a blank screen with an error message such as Connection Timed Out.

Information

These are the possible scenarios for what may be occurring and what you may need to do:

1. Browser Compatibility - All Up-to-Date Internet Browsers are supported for accessing Banner Self-Service. If your browser is out-of-date, we recommend updating it to the latest version.
   
   1. Firefox 36 or Higher
   2. Internet Explorer 9 or Higher
   3. Safari 6 or Higher
   4. Google Chrome 44 or Higher
2. Network Environment Issues - Depending on the network that you are connected to, they may be issues accessing Banner Self-Service due to security settings on the network you are connected to. We recommend accessing it at home, on-campus, cellular networks or possible at public hotspot. You may not be able to access Banner Self-Service if you are:
   
   1. Connected to a Workplace/Business/Corporate Network
   2. Connected to a Home network with strict firewall settings.
   3. Connected to a Public network with poor security settings.
   4. Connected to a network that made been seen as malicious.

Related articles

• Page:
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• Page:
  Input Final Grades in Faculty Self-Service via my.Fairfield
• Page:
  Trouble Viewing Modules in my.Fairfield (Banner Self-Service)
• Page:
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For further assistance, please visit the ITS Help Desk located in NYS 230 or call 203-254-4069 during business hours.

Hours can be found here: ITS Help Desk Hours of Operation